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Serhan Ziya

Title: Professor, Statistics and Operations Research
Department/School: Statistics and Operations Res , CB#3260
Telephone: (919) 843-6022
Email:ziya@email.unc.edu
Appointed Year: 2003
Education:• PHD Industrial and Systems Engineering, Georgia Institute of Technology 2003
Languages:• Turkish (native/bilingual proficiency)
Relevant Experience:• 2003-2017 Assistant Professor, Associate Professor, Professor
Dissertations and Theses Supervised in Past 5 Years: 5
Relevant Courses Taught:• STOR 151 Introduction to Data Analysis
• STOR 445 Stochastic Modeling
• STOR 641 Stochastic Models in Operations Research I
Recent Publications:• 2014 Liu, N. and S. Ziya, “Panel Size and Overbooking Decisions for Appointment-based Services under Patient No-shows,’’ Production and Operations Management 23 (2014) 2209-2223.
• 2014 Feldman, J., N. Liu, H. Topaloglu, and S. Ziya, “Appointment Scheduling under Patient Preference and No-show Behavior,” Operations Research 62 (2014) 794-811.
• 2013 Mills, A., N. T. Argon, and S. Ziya, “Resource-based Patient Prioritization in Mass-Casualty Incidents,” Manufacturing and Service Operations Management 15 (2013) 361-377.
• 2012 Luo, J., V. G. Kulkarni, and S. Ziya, “Appointment Scheduling under Customer No-shows and Service Interruptions,” Manufacturing and Service Operations Management, 14 (2012) 670-684.
• 2012 Uzun Jacobson, E., N. T. Argon, and S. Ziya, “Priority Assignment in Emergency Response,” Operations Research 60 (2012) 813-832.
• 2010 Liu, N., S. Ziya, and V. G. Kulkarni, “Dynamic Scheduling of Outpatient Appointments under Patient No-shows and Cancellations,’’ Manufacturing and Service Operations Management 12 (2010) 347-364.
• 2009 Aydin, G. and S. Ziya, “Personalized Dynamic Pricing of Limited Inventories,” Operations Research 57 (2009) 1523-1531.
• 2009 Argon, N. T. and S. Ziya, “Priority Assignment under Imperfect Information on Customer Type Identities,” Manufacturing and Service Operations Management 11 (2009) 674-693.
• 2008 Aydin, G. and S. Ziya, “Pricing Promotional Products under Upselling,” Manufacturing and Service Operations Management 10 (2008) 360-376.
• 2004 Ziya, S., H. Ayhan, and R. D. Foley, “Relationships Among Three Assumptions in Revenue Management,” Operations Research 52 (2004) 804-809.

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